This Privacy Policy describes how Noctora Limited collects, uses, and protects your personal data when you visit our store in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who we are

Noctora Limited
14 Marwood Drive, Barnard Castle, England, DL12 8DE
Company number: 16444146
Email: noctoralimited@gmail.com
Phone: +447853718464

We are the data controller responsible for your personal data.

2. What information we collect

We may collect and process the following personal data:

Identity Data: name, username, or similar identifier

Contact Data: billing address, delivery address, email address, and telephone numbers

Payment Data: card details (processed securely via third-party payment providers)

Transaction Data: details of products purchased and purchase history

Technical Data: IP address, browser type, and website usage data (via cookies)

Marketing Preferences: your preferences in receiving marketing from us

3. How we collect your data

We collect personal data in the following ways:

Direct interactions (e.g. when you make a purchase, contact us, or sign up for updates)

Automated technologies (e.g. cookies when you browse our website)

Third parties (e.g. payment providers, delivery services)

4. How we use your data

We use your data to:

Fulfil your orders and provide customer support

Process payments and manage returns

Deliver marketing communications (if you’ve opted in)

Improve our website and customer experience

Comply with legal obligations (e.g. tax, fraud prevention)

We will never sell your personal data.

5. Legal basis for processing

Under the UK GDPR, we rely on the following legal bases:

Contractual necessity: to fulfil a contract with you (e.g. process an order)

Legal obligation: to comply with UK law

Legitimate interests: to improve our services or protect our business

Consent: where required, e.g. for marketing communications

6. Data retention

We retain your data only for as long as necessary to fulfil the purposes we collected it for, including legal, accounting, or reporting requirements.

7. Sharing your data

We may share your data with trusted third parties, including:

Payment processors (e.g. Stripe, PayPal)

Delivery companies (e.g. Royal Mail, DPD)

IT and website support providers

Legal and accounting services

All partners are required to handle your data securely and in compliance with UK GDPR.

8. Your rights

You have the right to:

Access your personal data

Correct inaccuracies in your data

Request deletion of your data

Object to processing or request restriction

Withdraw consent at any time

Lodge a complaint with the ICO (www.ico.org.uk)

To exercise any of these rights, contact us at noctoralimited@gmail.com.

9. Cookies

Our website uses cookies to improve functionality and performance. You can manage cookie settings through your browser or by using our website’s cookie banner.


10. Changes to this policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

Contact Us:

If you have any questions about this Privacy Policy, please contact us at:

Email address: noctoralimited@gmail.com

Physical address: 14 Marwood Drive, Barnard Castle, England, DL12 8DE